Service Conditions

 

 

 

Important Disclosure: After months of complete lockdown, in order to re-open the GC business, I had to apply some relevant changes to the service.

The most evident change is that I cannot welcome customers in my workshop anymore: the workshop space I use is inside the apartment where my family and I live so, sadly, that was the only decision to take.

I’m looking forward to going back to the previous arrangement but it can’t be done for now.

At the same time, please note that the general context is not impeding me in any way to still offer the most professional service, just like in the last 15 years.

 

On the other hand, if you find the arrangements described below inconvenient for you, I will kindly ask you to refrain from booking an appointment until the conditions will change.

If you have any question, feel free to ask before the booking.

Thanks in advance.

 

 

That said, let see how it will work more in details. 🙂


Drop-off Appointment

 

I will meet you outdoors to collect and return your guitar. Good thing is that we will have plenty of space, also for your car.

When meeting, respecting the social distancing will be a must.

I will collect the instrument still in its case (or bag) and we’ll take time for an exhaustive chat on the service you require. But please remember: I will not inspect your guitar on the spot.

 

 

 


Inspection

 

The inspection will happen later the same day of the drop-off.

Following the inspection, I will shortly get back to you with a very detailed email on my findings, service suggested and related quote.

I will then wait for your confirmation before starting any work.

 


Service

 

When working on your guitar, at any time I’ll be wearing a protective mask on and a fresh pair of disposable gloves.

If the situation requires it, I’ll keep you posted on the service updates.

It’s a rare occurance but if I’m running late on the estimated turnaround time, I will definitely let you know.

 


End of the Service

 

As soon as the service on your guitar has been completed, I will send you an email to inform you and I will attach a link to my calendar so you can book the collection. I’ll also ask your preferred payment method.

 


Payment

 

Preferred payment method is cash at the collection.

As an alternative, Revolut or Paypal can be arranged as well. In these cases, please note that in order to avoid any technical-related issues with the payment or the payment clearing during the collection appointment, I will accept online payments (so Paypal or Revolut) up to 2 hours before the scheduled collection time. If for any reason this will be not possible from your side, the only accepted payment method is cash.

 

 

 


Collection Appointment

 

The collection appointment will happen with same modalities of the drop-off in terms of booking and location.

At this stage your instrument will be returned to you fully serviced and cleaned, inside the bag or case it was dropped off with. Also in the main pocket of the bag/case you will find all the accessories the guitar came with (strap, capo and so on), the original parts that were replaced during the service (old pickups, broken components, etc) and, whenever possible, a reference of the strings used during the service.

Unfortunately it won’t be possible to try the instrument on the spot at the collection.

However, as part of the overall service, two hours before the collection the instrument will also go through a comprehensive final check where parameters will be measured once again and the guitar will be fully tested to ensure that the service will meet the expectations.

 

 

 

 

That will be it, for now.

Thanks for your collaboration already and looking forward, folks!